Over several years, one loyal customer has relied on Eaze, a cannabis delivery service once hailed as “the Uber of weed.” Through countless orders, the experience has offered a blend of impressive highs and frustrating lows, shaped by convenience, occasional hiccups, and an evolving reputation that’s drawn both praise and criticism from others in the community.
What Makes Eaze Appealing
- Unmatched Convenience & Speed
Early on, Eaze won over many customers with lightning-fast delivery times—reviews on Leafly praised arrivals in under 30 minutes. Evening orders often felt seamless, with cannabis showing up discreetly and quickly, earning comparisons to pizza delivery. Drivers were typically friendly and professional, which added to the smooth experience. - Solid Product Quality & Variety
Eaze’s menu included a broad selection of lab-tested flower, vapes, edibles, and topicals. Many long-time customers appreciated the easy in-app ordering and upfront payment system that made the process feel modern and stress-free. Prices were reasonable, and no minimum order amounts encouraged smaller, more spontaneous purchases.
Where Eaze Has Slipped
- Unpredictable Delays & Last-Minute Cancellations
Over time, the experience changed. Reports on Trustpilot and Reddit describe increasingly unreliable delivery windows—sometimes extending hours beyond the estimated arrival time, or ending with abrupt cancellations. One Reddit user shared frustration after repeated delays, saying Eaze “used to be so easy and on time—never again.” - Deteriorating Customer Support
Negative reviews on the Better Business Bureau and app stores reveal a growing chorus of customers who struggled to get timely help. Some describe messages to support going unanswered, while others note technical glitches preventing updates or changes to orders. - Labor Disputes Impacting Service
News outlets like The Guardian have covered internal issues at Eaze, including driver unionization and pay disputes. These labor challenges appear to have contributed to staffing shortages, which can ripple into slower deliveries and lower morale among drivers.
An Honest Verdict
For those who value convenience and the ability to order cannabis from home, Eaze can still be a solid option—but it comes with clear caveats:
- Strengths:
- Easy ordering through a sleek mobile app
- Wide selection of products, including edibles and concentrates
- Friendly drivers who provide discreet service
- Simple in-app payment and tipping
- Weaknesses:
- Longer, inconsistent delivery times
- Reports of last-minute cancellations without notice
- Limited and often unresponsive customer support
- Labor issues affecting service consistency
Final Word
The experience of long-time Eaze customers reflects a journey of early excitement giving way to a mix of satisfaction and caution. Eaze once stood out for providing fast, reliable service that changed how cannabis could be purchased. Today, many still find it convenient—especially when orders go smoothly—but frequent delays, cancellations, and unresponsive support can leave customers wary.
Would Eaze still earn a recommendation? Yes, but with reservations. For those in well-served delivery zones who don’t mind waiting, Eaze remains an alternative to driving to a dispensary. However, anyone needing guaranteed, on-time delivery or reliable support may find better options with competitors that have stepped up to fill the gaps.
Ultimately, Eaze’s story is one of an innovative company whose promise of on-demand cannabis remains appealing—but whose execution has become inconsistent. Long-time customers like this one hope Eaze can resolve labor issues, improve customer service, and modernize its tech to recapture the dependability that once set it apart.